F.A.Q

F.A.Q2019-11-19T15:25:27+00:00

Frequently Asked Questions.

Are there a minimum number of hours per visit?2019-10-21T15:51:35+00:00

Yes. We require 2 hours minimum per cleaning vis

Can my cleaner come when I am at work?2019-10-21T15:51:13+00:00

You can leave a set of keys with the cleaner. You don’t have to be in on the day the cleaner comes. 90% of our cleaners hold keys for client’s homes

Will I have the same cleaner every week?2019-10-21T15:50:47+00:00

Yes providing you is happy with your cleaner! If you are not, simply give us a call, and we will either speak to your cleaner on your behalf or find another one for you.

What about damages?2019-10-21T15:50:28+00:00

While we will, of course, treat your home with the greatest of care, accident can and do occasionally happen. Perfect Clean is fully insured for such occurrences, and should any damage or breakage occur whilst we are cleaning your home, we will undertake to replace or repair the item.

Are there any restriction placed on the cleaner, with regards to what they will clean?2019-10-21T15:49:58+00:00

Yes, they will not perform any deep or specialised cleaning of any antique, delicate or valuable items. Also they will not do outside window cleaning unless it’s on the ground floor.

Who is responsible for providing the cleaning products and materials?2019-10-21T15:49:33+00:00

You are responsible for supplying cleaning materials and equipment in addition to making arrangements for access to your home. Alternatively we can supply cleaning materials but there will be an addition cost.

What do I do if the cleaner doesn’t turn up?2019-10-21T15:49:11+00:00

If this should happen, please call us and we can arrange another cleaner to come.

How long will it take you to find me a housekeeper?2019-10-21T15:48:27+00:00

We try to supply you with a suitable cleaner within 24 hours. Sometimes it may take a little longer depending on where you are, what days you want etc.

Who pays the housekeeper, you or I?2019-10-21T15:47:56+00:00

You do. Our regular clients pay the cleaner £ 6 per hour rate on the day of the work. If you require a one-off cleaning, different rates will apply.

Can I specify the day the housekeeper comes?2019-10-21T15:47:25+00:00

You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.

How do you ensure quality of your housekeepers?2019-10-21T15:46:20+00:00

Our cleaners are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaners to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer; only a minority of applications go through our screening process successfully.

Can you provide references from some of your customers?2019-10-21T15:45:54+00:00

Yes, we can provide references from our current customers.

Do you offer any residential cleaning services guarantees?2019-10-21T15:45:24+00:00

We feel no written guarantees are necessary, at the end of a clean if you are not satisfied, neither are we! We will not leave until you are fully satisfied with the service we provide.

Are you insured?2019-10-21T15:44:20+00:00

Yes, All our cleaners have full public liability insurance.

What residential cleaning services do you provide?2019-10-21T15:43:53+00:00

We provide a general cleaning service for homes and commercial properties, including one-off cleans, and an oven cleaning service

What areas do you cover?2019-10-21T15:43:02+00:00

We covers all area of London within the M25.

Our Home Owners Say

“No man but feels more of a man in the world if he have but a bit of ground that he can call his own. However small it is on the surface, it is four thousand miles deep; and that is a very handsome property.”

HARRY SMITH • NEW HOME OWNER

“Many novice real estate investors soon quit the profession and invest. When you invest in real estate, you often see a side of humanity that stocks, bonds, mutual funds, and saving money shelter you from.”

JOHN DOE • PROPERTY INVESTOR

“No man but feels more of a man in the world if he have but a bit of ground that he can call his own. However small it is on the surface, it is four thousand miles deep; and that is a very handsome property.”

HARRY SMITH • NEW HOME OWNER

“Many novice real estate investors soon quit the profession and invest. When you invest in real estate, you often see a side of humanity that stocks, bonds, mutual funds, and saving money shelter you from.”

JOHN DOE • PROPERTY INVESTOR